Returning Goods

According to § 56 of the Law of Obligations Act, a consumer may withdraw from a contract concluded via a means of communication within 14 days. For goods, this period starts from the day the goods reach the consumer.

The right of return does not apply to goods that have been manufactured considering the personal needs of the consumer who is a party to the contract, or that have been manufactured according to the conditions provided by the consumer.

If the consumer withdraws from the contract, the amount paid by them must be returned immediately, but no later than within 14 days from the notice of withdrawal from the contract reaching the provider. The consumer must return the goods received from the provider without delay, but no later than within 14 days from sending the notice of withdrawal.

The costs of returning the goods are borne by the buyer.

Right of withdrawal in Oriens online store:

Fill out the "Withdrawal form for orders made from the online store", you can print the form here. Send the form to the email address Inform in advance about the time of return and return the unused goods in their original packaging along with the filled-out form to the Oriens OÜ warehouse at – Punane 42, Tallinn. Arrange the return time in advance as the warehouse's opening hours may change. The prepayment will be refunded to the bank account from which the purchase was made within 14 days. The refund will occur after the goods have been checked by us.